Integrative Counseling Privacy Statement

At Integrative Counseling (IC), we are committed to safeguarding your privacy and protecting your personal information. As a healthcare provider, we adhere to the strict standards set forth by HIPAA to ensure the confidentiality, integrity, and security of your sensitive data. This privacy statement outlines how we collect, use, and manage your information, including disclosures for our text messaging program.

1. Information We Collect

We collect the following types of information:

• Personal Information: Your name, contact details, date of birth, and other identifying information.
• Medical Records: Details about your health condition, treatments, prescriptions, and medical history.
• Payment Information: Billing details, insurance information, and payment records.
• Communications: Correspondence with our staff, including emails, phone calls, SMS or text messaging, and appointment scheduling.
• Text Messaging Opt-In Data: Information related to your consent and preferences for receiving text messages from IC.

2. How We Use Your Information

We use your information for:

• Treatment: Providing healthcare services, diagnosing, and managing your mental health.
• Payment: Billing and processing payments.
• Healthcare Operations: Quality improvement, appointment reminders, and administrative tasks.
• Legal Compliance: Complying with HIPAA regulations and other legal requirements.
• Text Messaging: Sending appointment reminders, service updates, responding to inquiries, and promotional information (with prior consent).

3. Disclosure of Information

We may share your information with:

• Healthcare Providers: For coordinated care and referrals.
• Business Associates: Third-party HIPAA-covered vendors who assist us in providing services.
• Legal Authorities: When required by law or court order.
• Your Consent: For purposes not covered by HIPAA.

Marketing Restriction: We will never share, sell, or disclose personal information, including mobile information, for marketing or promotional activities. No text messaging opt-in data or consent will be shared with third parties.

4. Text/SMS Messaging Program (Terms & Conditions)

Program Name: IC Text/SMS Messaging Program.

By subscribing to Integrative Counseling Text/SMS services, you agree to receive text messages from us.

• Types of Messages: Appointment reminders, service updates, promotional offers (with consent), and responses to inquiries.
• Message Frequency: SMS messages are sent only in response to inquiries, or to communicate with clients on the status of their sessions or requests. Messages may be sent to alert clients to office status as needed.
• Message and Data Rates: Standard message and data rates may apply. Check with your carrier for details.
• Opt-Out Instructions: Reply STOP to any message to opt-out. For help, reply HELP or contact us at 410-740-8066 or frontdesk@ccs-ic.com.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Security Measures

We protect your data with:

• Access Control: Only authorized personnel can access your records.
• Encryption: Electronic data is encrypted to prevent unauthorized access.
• Physical Security: Paper records are securely stored.
• Training: Staff receives regular HIPAA training.

6. Your Rights

You have the right to:

• Access: Review and obtain copies of your medical records.
• Amend: Request corrections to inaccurate information.
• Restrict: Limit certain uses or disclosures of your data by contacting us at frontdesk@ccs-ic.com or 410-740-8066.
• Complain: Report privacy rights violations.

7. Contact Us

If you have questions about our privacy practices or text messaging program, contact:

Scott Gloefler

officemanager@ccs-ic.com